About Us : Careers : Tech Support Engineer I

Redcell presents a single pane of glass of the datacenter and provides our administrators the power and flexibility to manage it with a customizable permission-based graphical user interface (GUI).

Juan Barrera, Internet Systems Manager at Weslaco ISD

Career Opportunities

Send resume to hr@doradosoftware.com

Technical Support Engineer I

Dorado Software, Inc. is the market leader in infrastructure configuration management for heterogeneous environments. Dorado gives IT teams the power to view, deploy, configure and control their network resources via a single solution, offering an economical and efficient alternative to the multiple disparate systems traditionally used to manage networks.

Responsibilities include:

The candidate will be responsible for the support of internal and external customers for the entire suite of Dorado's Redcell products.

  • Provide phone and web based software support for the Redcell Product Suite
  • Analyze complex technical issues and provide clear, concise and comprehensive resolutions
  • Analyze log output and make recommendations based on analysis
  • Hands on configuration of routers, switches, firewalls and Solaris, Linux, and Windows based servers
  • Log customer issues, bugs and enhancements in Dorado's defect tracking system
  • Provide Software and Licenses to end user base
  • Work closely with Engineering, Quality Assurance and Product Management in the delivery of world class support and services
  • Adhere to Dorado process, standards and integrity in service provided
  • Provide after hours support coverage for external customers

Experience:

  • Detailed Solaris, Windows and Linux operating systems knowledge
  • Oracle and MySQL database administration knowledge
  • Network hardware experience with Cisco, Juniper, Riverstone or Dell
  • IP Networking concepts (LANs, WANs, VPNs, etc)
  • Java based application support

Education:

  • BS/MS in Computer Science or Electrical Engineering

Required Skills:

  • Strong oral and written communication skills
  • Ability to effectively function in a fast paced and mission critical environment
  • Ability to troubleshoot and rectify system, database and application level issues
  • Understanding of network protocols TCP, UDP and SNMP
  • Willingness and ability to rapidly learn new technologies and tool sets
  • Excellent problem solving skills

Desired Skills:

  • Prior software technical support experience
  • Prior experience with network management software solutions
  • Prior experience working with defect tracking system
  • Prior experience with network packet capture tools
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