About Us : Careers : Tech Support Engineer I

Redcell gives our customers keen insight into their infrastructure inventory and how it is being used. They have provided us with valuable information to assist our customers to fully exhaust their infrastructure investment, while identifying necessary upgrades.

Hilly Sackstein,
CEO, Virtual Graffiti
Certified reseller of Dorado Software's Redcell enterprise products

Career Opportunities

Send resume to hr@doradosoftware.com

Technical Support Engineer I

Dorado Software, Inc. is the market leader in infrastructure configuration management for heterogeneous environments. Dorado gives IT teams the power to view, deploy, configure and control their network resources via a single solution, offering an economical and efficient alternative to the multiple disparate systems traditionally used to manage networks.

Responsibilities include:

The candidate will be responsible for the support of internal and external customers for the entire suite of Dorado's Redcell products.

  • Provide phone and web based software support for the Redcell Product Suite
  • Analyze complex technical issues and provide clear, concise and comprehensive resolutions
  • Analyze log output and make recommendations based on analysis
  • Hands on configuration of routers, switches, firewalls and Solaris, Linux, and Windows based servers
  • Log customer issues, bugs and enhancements in Dorado's defect tracking system
  • Provide Software and Licenses to end user base
  • Work closely with Engineering, Quality Assurance and Product Management in the delivery of world class support and services
  • Adhere to Dorado process, standards and integrity in service provided
  • Provide after hours support coverage for external customers

Experience:

  • Detailed Solaris, Windows and Linux operating systems knowledge
  • Oracle and MySQL database administration knowledge
  • Network hardware experience with Cisco, Juniper, Riverstone or Dell
  • IP Networking concepts (LANs, WANs, VPNs, etc)
  • Java based application support

Education:

  • BS/MS in Computer Science or Electrical Engineering

Required Skills:

  • Strong oral and written communication skills
  • Ability to effectively function in a fast paced and mission critical environment
  • Ability to troubleshoot and rectify system, database and application level issues
  • Understanding of network protocols TCP, UDP and SNMP
  • Willingness and ability to rapidly learn new technologies and tool sets
  • Excellent problem solving skills

Desired Skills:

  • Prior software technical support experience
  • Prior experience with network management software solutions
  • Prior experience working with defect tracking system
  • Prior experience with network packet capture tools
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