service-provider-service-assurance

Redcell presents a single pane of glass of the datacenter and provides our administrators the power and flexibility to manage it with a customizable permission-based graphical user interface (GUI).

Juan Barrera, Internet Systems Manager at Weslaco ISD

Redcell Rapid Service Management Solutions - Assurance

Probable Cause, Key First Indicator and Next Generation Services

As new cloud or NGN IP services are deployed in increasingly on demand timeframes, current assurance processes are not responsive enough to meet service provider business objectives. In addition the number of interested operational communities for these new distributed services has increased and make traditional siloed solutions ineffective. Traditional assurance solutions have many barriers including dated and inflexible architectures that are expensive and time consuming to change, limited visibility into the underlying traffic and a data intensive and bottom's up approach to managing network performance.

These new operational communities are demanding current service status and potentially the ability to reconfigure their own devices and the resources provided by the carrier in near real-time. As a result, assurance has evolved from the NOC management of dedicated network component failures and degradation to end-user customer awareness of specific application performance in a multi-tenancy virtualized environment.

Redcell's Tiered Assurance solution offers fresh methodologies and flexible architecture for both the deployment and the execution of support processes, across a wide range of managed resources, for multiple operational support groups. Redcell's Key First Indicators (KFIs) provide key real-time service assurance data to the appropriate internal and external operational group to ensure differentiated customer experience in an increasing unpredictable service environment.

Key Benefits of Redcell KFIs and Tiered Assurance

  • Capture from each source of operational intelligence the most common and critical performance indicators.
  • Balance real-time visibility and operational relevance against data collection volumes and analytical complexity.
  • Provide intuitive organization visibility to customer, service and network current status and probable cause.

For more information:

Whitepaper: Rethinking Service Assurance for Rapid Cause Analysis in the Age of the Cloud by Heavy Reading

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