Career Opportunities

Responsibilities

• Make sales contacts, research customer needs and develop application of products and services
• Develop and deliver sales presentations, demonstrations and close sales
• Participate in development of new products and modification of existing
• Evaluate product and service marketability
• Following up on sales leads and making calls on potential customers
• Making presentations, demonstrations, performing lab trials and proof-of-concept for clients, OEMs, users, partners, etc.
• Maintaining up-to-date understanding of industry trends and technical developments that effect target markets
• Establishing and maintaining industry contacts that lead to sales
• Ability to travel at least 60% of the time

Requirements

• Bachelors degree in engineering or a related technical field and 4-5 years of field sales experience, or equivalent, required
• Hands on Networking and Network Management experience
• Solaris, Linux and Windows OS knowledge
• In-depth knowledge of target market industries

Preferred Experience

• Well developed sales skills
• Excellent oral/written communication skills
• Well developed presentation skills
• Excellent customer relation skills
• In-depth knowledge of target market industries

Responsibilities

• The candidate will be responsible for customer support for Dorado's products.
• Analyze complex technical issues and provide clear, concise and comprehensive resolutions
• Analyze log output and make recommendations based on analysis
• Hands on configuration of routers, switches, firewalls and Solaris, Linux, and Windows based servers
• Log customer issues, bugs and enhancements in Dorado's defect tracking system
• Provide Software and Licenses to end user base
• Work closely with Engineering, Quality Assurance, and Product Management
• Adhere to Dorado process, standards and integrity in service provided
• Provide scheduled after hours support coverage for customers
• Ability to dynamically create product tutorials and help tools to assist customers
• Maintain a customer support portal with tools
• Proactively communicate with and monitor customers to maintain healthy customer relationships

Experience:

• Detailed, Windows and Linux operating systems knowledge
• Network hardware experience with Cisco, Juniper, Dell, HP, and others
• IP Networking concepts (LANs, WANs, VPNs, etc)

Education:

BS in Computer Science, Engineering, or equivalent experience 

Required Skills:

• Strong oral and written communication skills
• Ability to effectively function in a fast paced and mission critical environment
• Ability to troubleshoot and rectify system, database and application level issues
• Understanding of network protocols TCP, UDP and SNMP
• Willingness and ability to rapidly learn new technologies and tool sets
• Excellent problem solving skills

Desired Skills:

• Prior software technical support experience
• Prior experience with network management software solutions
• Prior experience working with defect tracking system
• Prior experience with network packet capture tools
• Working knowledge of virtualization platforms - VMware, HyperV
• Working knowledge of scripting languages - powershell, linux, perl, python

Responsibilities

• Analyze product requirements, develop and design software components used for configuring and monitoring network equipment within the software
• Analysis shall include determining and characterizing the capabilities of networking equipment in order to meet market and customer based requirements
• Define configuration schemes and interfaces for controlling the creation and behavior of services that reside on network devices
• Work closely with the software development teams to ensure seamless integration with the existing features in the product suite
• Test and support deployment of software modules
• Hands on configuration and troubleshooting with routers, switches and other network appliances
• Adhere to software development process, internal standards and architectural integrity of the softwarel system

Requirements

• Minimum of 2 years of experience working with networking equipment from leading vendors
• Minimum of 1 years of hands-on experience with provisioning and configuration of routers and switches for multiple vendors
• Minimum 1 year experience working directly with customers to identify and resolve problems
• Minimum 2 years of hands-on experience with network testing and troubleshooting tools:
  • Packet Capture Tools
  • Protocol/Analysis Tools
  • Packet Simulation/Traffic Emulation Tools
• Experience and willingness to work both as a team member of a project as well as a single person project and be self managing
• Bachelor of Science Degree: Computer Science, Electrical Engineering or Network Engineering

Preferred Experience

• Excellent problem solving skills
• Strong communication skills (oral and written)
• Knowledge of network management standards
• Understanding of formal software development practices, including Object Oriented Use Case Development
• Willingness and ability to rapidly learn new technologies and tool sets
• Solid understanding of TCP and UDP protocols
• Configuration and Interaction with File Servers (TFTP, FTP and SCP)
• Strong knowledge of the following data networking technologies is a must: Ethernet, VLAN, MPLS, Diff-serv, SNMP, and VPNs
• Knowledge of IP networks and Common Topologies for LANs and WANs
• Understanding of common topologies, including physical and logical links
• Working knowledge of IP routing protocols is a must (BGP, OSPF, RIP)