Support

[Redcell] will allow us to get a handle on what's out there, what we have, what's in its configuration, and when we want to replace it.

Lorenzo Shells, network systems engineer for the California Department of Corrections and Rehabilitation (CDCR)

Welcome to Dorado Software Support

To keep you up and running, Dorado Software's Technical Support Center is available to meet your organization's needs with tailored customer support service plans including 24x7 assistance.

Our experienced, knowledgeable and accessible team of technical engineers provides attention through every aspect of the operational process, from development to implementation to production system support. By adhering to problem escalation and resolution processes, we are committed to ensuring our customers get up and stay up fast.

All Dorado customers are provided with unlimited calls and email support to Dorado's Technical Support Center during normal business hours, Monday - Friday, 8 AM to 5 PM, Pacific Standard Time (PST), excluding US standard holidays. In addition, Dorado offers an enhanced support package that includes unlimited calls 24 hours a day, 7 days a week.

Email Technical Customer Support: tsc@doradosoftware.com
Call Customer Service 1-916-673-1056
Chat Live Start Live Chat



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